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Policies

Last Updated: 11.26.2025

General Service Policy

When you use Paradise Computers & Networking, you’re hiring us for our time, tools, and expertise, we’ll:

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  • diagnose the problem as accurately as we can,

  • explain your options,

  • and carry out the work you approve.
     

Because every device and situation is different, we can’t guarantee a specific outcome in every case (especially with liquid damage, failing drives, or heavily corrupted systems).

 

Our commitment is to be honest, transparent, and to use best practices on every job.

We also can’t be responsible for indirect losses like lost income, lost opportunities, or lost business. Our responsibility is limited to the amount you paid us for the specific service in question.

Refunds & Labor

Most of what we do is service, not reselling sealed products. That means:
 

  • Labor is generally non-refundable. You’re paying for the work performed, even if:

    • the device can’t be fully repaired,

    • new issues are discovered during diagnostics, or

    • you decide not to proceed with the recommended repair, or escalated tier

  • Diagnostic fees, when charged, are non-refundable, but in most cases we’ll apply the diagnostic toward your repair if you move forward within a reasonable time.
     

In edge cases where we couldn’t meaningfully begin work, we may choose to discount or waive some charges as a courtesy. That’s a judgment call, not a promise.

Parts & Hardware

If we order or install parts for your device (SSDs, RAM, screens, motherboards, fans, batteries, etc.):
 

  • Once a part has been installed and used, it usually cannot be returned to our suppliers and is not refundable.

  • Unused parts in unopened packaging may sometimes be returned or exchanged, depending on our supplier’s policies and possible restocking fees.

  • If a part we installed turns out to be defective, we’ll work with our supplier to replace it under warranty and reinstall it as needed.

  • We'll typically give you several price-points for parts depending on availability and condition of the parts.
     

We’ll always tell you what parts are being used and what they cost before you approve the repair.

Workmanship Guarantee

We stand behind the work we do.
 

If a problem directly related to our repair comes back within 30 days of service:
 

  • we’ll recheck the device at no extra diagnostic fee, and

  • if we determine the issue is tied to our original work, we’ll re-do the labor at no additional charge.
     

This guarantee does not cover:
 

  • new/different problems that weren’t part of the original repair,

  • damage after pickup (drops, liquid, power surges, physical impact, etc.),

  • malware or infections acquired after service,

  • changes made by you or another shop after we worked on the device.
     

New or additional parts needed for any follow-up repair may still be billable.

Data, Privacy & Backups

We understand your data is important. We also need to be direct:
 

  • You are responsible for backing up your own data before any service.

  • While we never intentionally delete data, some work—like OS reinstalls, malware removal, hardware failure, or drive replacement—can result in data loss or corruption, even when handled carefully.

  • We’ll alert you when a repair carries a higher-than-normal risk to your data so you can make an informed decision.
     

By leaving your device with us or booking remote support, you authorize us to:
 

  • access the system and files we need for diagnostics and repair,

  • temporarily adjust or disable security software (antivirus, firewall, etc.) if required to complete the job,

  • view certain locations (like user profiles and associated folders, root drives, system files and folders) to verify that repairs or data recovery were successful when needed.
     

We do not browse your personal content (photos, documents, messages, etc.) except when:
 

  • it’s necessary for recovery/testing, and

  • you’ve asked us to retrieve or confirm it (for example, confirming that recovered photos, documents or other similar files are actually visible).
     

We treat anything we happen to see as confidential, except where the law requires otherwise.

Passwords & Account Access

Sometimes we need passwords or PINs to:
 

  • log into your user account,

  • access encrypted drives,

  • configure email or cloud services,

  • or test that everything is working properly.
     

We prefer that you enter passwords yourself whenever possible (in person, or during a remote session) If you choose to share a password with us, we will:
 

  • use it only for the work you’ve requested,

  • temporarily store it for the duration of the service 
     

Even when passwords are temporarily stored (for example, in a secure field inside a ticket), we cannot guarantee their security against all threats. Because of that:
 

  • You are solely responsible for managing your own passwords, password changes, and account recovery options.

  • We strongly recommend using a reputable password manager and enabling multi-factor authentication (MFA) where available.

  • You should change any password shared with us once the work is complete.
     

We are not liable for unauthorized access to your accounts if:
 

  • passwords are reused elsewhere,

  • passwords are weak or compromised,

  • recovery options are misconfigured,

  • or a breach occurs outside of our systems.

Illegal or Harmful Content

If, during diagnostics or data work, we encounter material that appears to be illegal or seriously harmful—for example:
 

  • explicit content involving minors,

  • obvious evidence of identity theft, fraud, or serious criminal behavior,

  • credible threats of violence—
     

we may be required to:
 

  • stop work immediately,

  • preserve relevant evidence, and

  • report it to law enforcement or the appropriate authorities.
     

In such cases, we may not be able to continue service or return the device.

High-Risk Devices & Fragile Situations

Some devices are already on the edge when they arrive:
 

  • liquid-damaged systems,

  • heavily corroded components,

  • failing or clicking hard drives,

  • older machines at the end of their service life,

  • devices previously “repaired” or damaged inside.
     

With these, there is a real possibility that:
 

  • the device may stop working completely during testing,

  • the drive may fail during cloning or recovery attempts,

  • or existing damage may worsen—even with careful work.
     

If we believe your device falls into this category, we’ll tell you and get your approval before proceeding. By choosing to move forward, you acknowledge and accept these risks. Our labor charges still apply even if the end result is that the device cannot be fully recovered or repaired.

Payment

Unless we've agreed to something different in writing:
 

  • Tiered Services: A minimum payment is due at pickup. If the repair escalates into a higher tier or requires additional work, the remaining balance is due when the job is completed and before delivery or return.

  • Special-order parts: Any service that requires ordering parts will require payment for those parts at the time the order is placed.

  • Remote support & onsite visits: Payment is due upon completion of the session or visit.

    • For businesses: the first service must be paid upon completion. Once we establish an ongoing working relationship, we can shift to invoicing terms.

  • Invoices not paid within the agreed timeframe may be subject to late fees or further collection efforts.
     

We’ll always do our best to give clear estimates in advance and get your approval before moving beyond the original scope of work.

Unclaimed Devices

Space is limited. If we notify you that your device is ready and:
 

  • we don’t hear from you, and

  • the device is not picked up or arrangements made within about 30 days,
     

we may consider the device abandoned. At that point, we may:
 

  • recycle it,

  • securely wipe and resell it,

  • or dispose of it safely,
     

in order to recover storage and costs. We’ll make reasonable attempts to contact you using the details you provided before taking that step.

E-Waste Drop-Off & Secure Data Wiping

We accept old or unwanted electronics for responsible recycling. Any device that contains a storage drive (laptops, desktops, external drives, loose SSDs/HDDs) will be DoD-wiped for your privacy and security.
 

Because data-bearing devices require extra handling, we charge an e-waste fee of $10 per drive. Everything else without storage—keyboards, mice, cables, monitors, etc.—can be dropped off at no cost.
 

After wiping, drives are safely recycled, destroyed, or refurbished. A certificate of data destruction is available upon request.

E-Waste Drop-Off & Secure Data Wiping

We accept old or unwanted electronics for responsible recycling. Any device that contains a storage drive (laptops, desktops, external drives, loose SSDs/HDDs) will be DoD-wiped for your privacy and security.
 

Because data-bearing devices require extra handling, we charge an e-waste fee of $10 per drive. Everything else without storage—keyboards, mice, cables, monitors, etc.—can be dropped off at no cost.
 

After wiping, drives are safely recycled, destroyed, or refurbished. A certificate of data destruction is available upon request.

If You Have Questions

If any part of this policy is unclear or makes you uneasy, please ask before we start. We want you to understand the risks, your responsibilities, and our responsibilities so there are no surprises.
 

Our goal is to protect you, your data, and your devices, while also protecting the business so we can keep serving the community for the long term.

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